Shipping policy

SHIPPING POLICY Where We Ship: We currently ship to the United States. Processing Time: All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed on weekends or holidays. Shipping Times: Once your order has been processed and shipped, typical delivery time is 7-15 business days. In rare occasions due to customs clearance, high demand periods, or carrier delays, deliveries may take up to 7-25+ business days. We appreciate your patience in these situations. Tracking: Once your order ships you will receive a confirmation email with a tracking number. Please allow 3-5 business days for tracking information to update after you receive it. Shipping Costs: We offer free standard shipping on all orders to the US. Delays & Lost Packages: We are not responsible for delays caused by customs or carrier issues outside our control. If your package has not arrived within 25 business days please contact us at Chillpawsmatus@gmail.com and we will investigate immediately. Contact Us: For any shipping questions email us at Chillpawsmatus@gmail.com